Chase Zelle not working (Reasons & Solutions)

Are you not able to send money via Zelle from your Chase account?

If you are having issues with Zelle on Chase, you have landed in the right place. This post explains all you need to know about Why Zelle is not working for you.

Why Chase Zelle not working

There can be multiple reasons why Zelle Chase is not working for you such as your Internet connection is not working, you are using a VPN or the servers or Chase/ Zelle are down or there is a technical issue.

Below, we have explained all the possible reasons why Chase Zelle may not work for you and what you can do to fix it from your end.

Chase logo

How to Fix Zelle Chase not working

1. Check your internet connection

The first and the foremost reason Zelle Chase is not working for you could be your Internet connection.

It might be that your internet connection is not stable or having other issues.

You can check the internet speed online on fast.com or other similar services.

Switch your internet connection:

If you are connected to Wi-Fi, you can try using Facebook pay via your mobile data.

If you are already using your mobile data, you can try connecting to any Wi-Fi.

While connecting to any public Wi-Fi, make sure that it is safe and avoid connecting to any open Wi-Fi for security reasons.

If your internet is fine, you can proceed further to the other methods listed below to fix Chase quick deposit not working issue


2. Disable your VPN

Another reason why you are having issues while transferring money via Zelle from your Chase account could be our VPN (Virtual private network)

The VPN hides your identity and disguises your locations, so apps and services, especially payment and banking apps, do not work properly with a VPN.


3. Check Chase servers

Moving forward, another reason could be the servers of the Chase.

It’s always good to know whether the issue lies on your end on the client’s side.

If the problem lies on the server end, there isn’t much that you can do rather than waiting till the servers get fixed or contacting the Chase support channels.

That being said, you can check the server status of Chase online for free.

We would recommend visiting the downdetector page for Chase. Here check the number of reports and users’ comments. If these are in significant numbers, it means the servers of Chase are having issues.

Chase servers down

If the servers are down, you would like to try sending the payment after some time.


4. Check Zelle servers

Similarly, there could be server issues with Zelle, which is why you cannot send money from your Chase bank account via Zelle to someone.

So, in the same way, you can check the server status of the Zelle.

Visit the downdetector page for Zelle and check user reports and comments. If reports are significant, it means Zelle servers are down.

Zelle servers down


5. Technical issue : Clear app cache, update the app

Lastly, if both Zelle and Chase servers are working fine, there could be some technical issues, such as the cache causing the problem or other corrupt files or bugs causing the problem.

Problems with sending payments could also be caused if you are not using the latest version of the Chase or Zelle app.

So, head over to the Google Play Store or App Store on your Android or iOS device and check that you are using the latest version of the app.

Clear Chase/Zelle app cache:

Once you have updated the Chase mobile app, clear the app’s cache and then try sending the payment again.

To clear the Chase app cache, follow the steps below:

  • Open setting on your device.
  • Go to Apps or Applications
  • Here, search Chase.
  • Now, tap on storage and data.
  • Now, tap, clear cache.

Note: These settings will differ slightly from device to device.


Final Words:

Chase is one of the largest banks in America that offers a robust menu of features, services, and products. It has over 4,700 branches and 16,000 ATMs.

It offers auto loans, mortgages, and the widest selection of credit cards. Its website and mobile banking app offer all the features that any online-only bank may feature.

You can use the Chase mobile check deposit feature to deposit your check with your smartphone from anywhere, without visiting the bank’s branch or an ATM.

Zelleon the other hand, is a United States based digital payments network owned by Early Warning Services, LLC, a private financial services company owned by the Bank of America, BB&T, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank, and Wells Fargo.

Zelle is a payment network or gateway that allow the user to send and receive money directly to their bank accounts. Zelle is integrated inside over a thousand banks in the U.S. The best part of sending money through Zelle is that there is no middle man in-between; the money goes directly into users’ bank accounts.

Well, sometimes, you might face issues while sending money via Zelle through your Chase bank app, which can be due to several reasons, as explained above in the post.

So, that’s all for now, folks. After going through this post, we hope you were able to understand why Zelle Chase was not working for you and what you can do to fix it.

For more posts on Chase, you can have a look at our Chase section or follow a few related posts below.


Further Reading:

[6 Ways to Fix] Chase mobile app not compatible with device

Chase locked my account to protect it from suspicious activity

[Fixed] Chase App Features Temporarily Limited

[Fixed] Zelle Service Temporarily unavailable