Why is CIBC Interac e-Transfer not working (7 Reasons)

If you need to transfer funds to a Canadian bank account holder quickly and safely, look no further than Interac e-Transfer.

Standardized and safe banking processes are used for the transfer of money by the collaborating bank or credit union.

Upon signing up, you’ll have the ability to make instantaneous, secure money transfers to anyone else.

A CIBC Interac e-Transfer occurs when funds are sent from a CIBC account to another participating Canadian bank account.

Thereafter, the money is immediately deducted from the sender’s account, guaranteeing that it will reach its destination and preventing a bounce.

The recipient must successfully answer the security question on an encrypted Interac website before the funds will be released.

After signing up, you’ll be able to make instantaneous, secure money transfers to anybody else.

Why is CIBC Interac e-Transfer not working?  

Short Answer: The CIBC Interac e-Transfer is not working due to a server outage, the transfer being lapsed or denied by the recipient, an inaccurate email address being supplied, the recipient’s bank not supporting Interac e-Transfers, corrupt cache, or a faulty internet connection. This issue may also arise if the receiver is experiencing technical issues.

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Image Source: CIBC

1. Technical issues

A server outage is a typical cause of CIBC Interac e-Transfer failure.

Interac e-Transfers could be disrupted or inaccessible during server maintenance.

The app may have technical issues due to an unexpectedly high volume of users or because CIBC has to finish maintenance on their Online and Mobile Banking servers and network.

Thus, it is suggested to wait for the server to become operational again.

Also, you shouldn’t be too concerned; Interac is likely already aware of the problem and is trying to fix it as quickly as feasible.

2. The deadline for the transfer has passed

The transfer will be canceled after 30 days if the receiver has not claimed the funds.

An Interac e-Transfer must be accepted by the receiver within 30 days.

An email alerting the sender that the Interac e-Transfer has lapsed along with a link to re-deposit the money into their account is sent before the transfer expires.

It is the responsibility of the sender to ensure that the recipient accepts the CIBC e-Transfer before the specified cutoff time.

3. Poor internet connectivity

The CIBC Interac e-Transfer service requires a reliable internet connection.

If you access their service through WiFi, you may boost its performance by restricting the number of devices that can access the internet at once.

If your WiFi signal is weak, you could also try connecting with an ethernet connection.

4. Complications on the part of the receiver

If the receiver gives an inaccurate response to the security question a total of three times or more, the Interac e-Transfer transfer will not be processed.

To complete an e-Transfer, you must first answer a security question and then share your response with the receiver, who will be asked to do the same.

It is also conceivable that the receiver is experiencing difficulties with the transfer owing to technical or connection problems on their mobile device.

5. The email address was either skipped or typed improperly

There is an additional requirement of providing the recipient’s email address when sending funds to a landline number.

In this manner, the beneficiary of the transfer will be notified through email to accept the transfer.

If the transfer alert is not sent successfully, you may be asked to either recover the money or update the recipient’s contact information.

Additionally, any time you want to send money using Interac e-Transfer, double-check that the email address you supplied is accurate.

6. The recipient’s bank doesn’t support Interac e-Transfer

Interac e-Transfer is available at almost all Canadian financial institutions.

However, if the recipient’s financial institution does not support Interac e-Transfer, the transfer will be unsuccessful.

All electronic transfers of funds must be made in Canadian dollars and transferred into a Canadian bank account.

If the recipient of your e-Transfer doesn’t have a Canadian bank account and access to internet banking, your e-Transfer will be rejected.

7. Cache is not cleared

If you’re using a browser or app to access their service, you’ll need to clear the cache to get the most out of it.

To keep using Interac e-Transfer without any glitches, it is vital to regularly clear the browser and app cache.

It is also advised that you keep your browser’s cookies enabled for a more seamless experience while making e-Transfers.

How long does an Interac e-Transfer take CIBC?

While the majority of CIBC e-Transfers are processed immediately, there are instances in which the recipient’s contact might require up to 30 minutes to receive the alert.

Interac e-Transfer
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The funds you transfer will be promptly deducted from your account.

It could take up to 15-30 minutes after a CIBC Interac e-Transfer has been made for the receiver to get a message.

A receiver who effectively accepts a transfer through CIBC’s or another Participating Financial Institution’s online banking service must typically get funds immediately.

However, based on the specifics of the situation, the exact time taken to receive payments through either method might vary widely.

In certain cases, Interac may take more than 30 minutes to examine a transaction because of the complexity.

Your email service and connection speed may also play a role in the total time required.

What happens if an e-Transfer is not accepted CIBC?

If a CIBC e-Transfer is not accepted by the intended recipient, the sender is alerted via email and given the option to retrieve the funds.

The recipient may choose whether or not to accept the e-transfer.

The supplied money may be refused by the receiver if they don’t want to deposit it.

You should receive an email message informing you that the receiver has denied a transfer that you have made as a CIBC Sender in the event that the recipient denies the transfer.

The receiver would no longer have access to the funds sent, and you will be able to recover the transfer amount.

If you are the CIBC Sender and there is money in a transfer that you are entitled to recover, that money will not be placed into your account automatically.

By selecting the specific transfer from the service’s “Status” page and following the on-screen instructions, you may reclaim the transfer amount.

CIBC won’t be paying you interest on the transferred amount for the time it wasn’t in your account.


1. Why is my CIBC e-Transfer taking so long?

One of the most prevalent causes for the length of time required for a CIBC e-Transfer is the transfer size regulations.

You may send however little you desire with CIBC. The amount of money that you may transfer, however, is subject to a maximum cap.

Typically, e-transfers of $500 or more take about 30 minutes to complete. Other limits on what may be transferred are as follows:

  • You may only transfer a maximum of $3,000 in 24 hours.
  • The weekly limit for e-transfers is $10,000.
  • You may only transfer $30,000 total in a given month.

If you have submitted a sum that is more than these criteria, then there is a possibility that you may encounter a delay.

On the other hand, if your transaction does not exceed $500, it will often take less than half an hour to complete.

2. How long does it take to complete an e-Transfer Autodeposit?

The speed and ease with which money may be transferred with Interac e-Transfer are unparalleled.

Nevertheless, you may make them even more efficient by setting up automated deposits with your bank.

In order to validate a transaction while using an e-transfer, a security question and response are often required.

Autodeposit allows you to avoid answering security questions by automatically depositing funds into an account of your choice whenever you receive an e-Transfer.

Because you won’t need to respond to a security question in order to receive money, an Interac e-Transfer featuring Autodeposit will be processed much more quickly than a regular e-Transfer.

When you receive an e-Transfer from a friend or family member, the money will be put into your bank account immediately.

Final Words

We have provided some of the potential explanations for why your CIBC Interac e-Transfer is not functioning properly.

You may get in touch with your banking institution if you’re having problems with your Interac e-Transfer account.

Because your financial institution manages both your bank account and your banking relationship, you are required to notify them of any problems with the Interac e-Transfer service so that they may investigate and find a solution.

You may get help by calling the number that is printed on the back of your bank card, going to the website of your financial institution to find out how to contact them, or going to the bank that is located in your area.

You may also speak with a representative of your financial institution by using the mobile banking app that they provide.

Further Reading:

How to remove funds on hold CIBC

How to change CIBC credit card pin online