Why is your e-Transfer taking so long on CIBC

e-Transfer is as the name suggests an electronic way to transfer or send your funds to another account. This can be done from a bank application or by sending an email to the person you want to send.

All Canadian banks have an e-Transfer option that helps you transfer money online. e-Transfers can be used to send or receive money domestically or internationally.

So, if you are wondering why your CIBC e-Transfer is taking so long, scroll on down to know all about it.

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Why is your e-Transfer taking so long on CIBC

Short Answer: Your e-Transfer is taking so long on CIBC because you and the recipient have accounts in different banks. Or you have entered incorrect details of the recipient or even yours at times.

Also, if it is your first time sending an e-Transfer you might experience a delay. Transfers of large amounts of money take longer than usual.

Or your bank has categorized it as a fraud and the transfer is under review. And transfer limits also play a role in the time it takes to send money. Finally, poor internet connectivity can be a major hurdle.

Reason 1: Sender and recipient accounts in two different banks

When you and the recipient are customers of CIBC, your transfer would not take longer than 30 minutes. But let us say you are from CIBC, and they are from another bank. Then, in that case, it might take some time depending on the bank.

Reason 2: Entered incorrect details

If you have entered any wrong information during the processing of the transfer, the transfer will not go through. Incorrect details include,

  • Recipient name with any kind of error or spelling mistake.
  • An invalid phone number
  • Or an email address that is just not right.

Reason 3: First e-Transfer from your account

If you are making your first e-Transfer from your CIBC account, the bank and Interac e-Transfer take some time to review your account. And only then your transfer will go through.

Reason 4: Huge amounts

The time delay depends on how huge the amount is. If the amount is considerably low, it will go to the recipient almost instantly. But if it is indeed a large one, it might take at least 30 minutes or more.

Reason 5: Bank detected a fraud

If the bank has detected the transfer as a fraud, you will not be able to do any transfers. And until your account comes clean, you will not be able to do anything with your account.

Fraud can also be any kind of criminal activity. And that is not something the bank tolerates.

Reason 6: Transfer limits

There are limitations on how much money you can send in a certain period of time. You can only send,

  • $3000 in 24 hours
  • $10,000 in 1 week
  • $30000 in 30 days

So, look at the list and if your transaction exceeds the limit in any one of these, your transfer will not be moving forward.

Reason 7: Poor internet connection

A slow internet connection might not let the transfer go through smoothly. It acts as a hindrance and might keep your transfer pending. Cancelling might also be an issue if your network is slow. All you can do is connect to a new network and hope it goes through easily the next time.

How to receive an e-Transfer on CIBC?

Here are the steps to receive an e-Transfer on CIBC.

Step 1: Check your e-Transfer notification

When a sender transfers funds using e-Transfer on CIBC, you will get a notification on your phone. It might be a notification from the application, a text message, or an email to your connected account.

Step 2: Click the notification and follow the instructions

Once you click on the instruction, it will take you to the financial institution’s application or login website. Log in and follow the on-screen instructions.

Step 3: Answer the security question and accept money

For some transfers, there is a security question you need to answer. Answer the question, if applicable. Then, you can select the account in which you want your funds to be deposited. Finally, click on Accept and the money will be reflected in your account.

What happens if an e-Transfer is not accepted on CIBC?

Short Answer: If an e-Transfer is not accepted on CIBC, the transfer expires after 30 days. And the money will be sent back to your account with a reclaim fee. 

After 30 days, the e-Transfer gets expired and CIBC will send the money back to the sender’s account. The sender receives an expiration alert and they will have to pay the reclaim fee of $5 to get your money back.

If the receiver declines the transfer, the sender will have the option to cancel the e-Transfer. They will get the money back into their account.

Or if the sender has canceled the transfer the amount will be sent back to their account as soon as they follow the process of cancellation.


Q. Can you get the e-Transfer amount back without any reclaim fees?

Yes and no, depends on when you have started the reversal process. 

If you want to get the e-Transfer amount back without any fees, you have to cancel the transfer. This is only possible if the other person has not accepted the payment and the transfer has not expired yet. From the moment you started the process of transfer to the moment the other person accepts it (or the transfer expires), is your time frame to cancel it to get money back without any fees.

Final Words

In this digital instead of using actual cash transfer or going down to the bank to transfer money is frowned upon. So, everyone is sticking to online banking and online transfers too. This article lets you gather all the information on why e-Transfers are delayed and how to receive money too. Also, now you know what happens if the receiver does not accept the money.

I hope this article has helped you circle out your problem. And if you are not able to solve your delay problem, you can raise an issue with the bank.

Further Reading:

[7 Reasons] Cash App Says Completed But Not In Bank

How To Get CIBC Bank Statement

(Reasons) Why Is CIBC Online Banking Not Working

How To Cancel Auto Deposit On CIBC