[10 Ways to Fix] Chase Mobile Deposit Not Working

Is Chase quick deposit not working for you?

Are you not able to deposit your check via Chase mobile deposit?

If Chase Mobile deposit is not working, you have landed in the right place. Here in this post, we have provided reasons why it may not work and what you can do from your end to fix the issue.

Chase QuickDeposit, is a feature or service offered by Chase bank via its mobile banking app that lets its users deposit their checks quickly by just scanning them. By using the Chase quick deposit feature, you can save yourself a trip to the bank branch or to an ATM.

Well, sometimes Chase mobile check deposit feature might not work as intended, or you might face several other issues.

However, there are always a few things you can try out on your own to fix the issues or at least make sure the problem doesn’t lie from your end.

So, without wasting much time, let’s discuss the reasons why Chase mobile check deposit may not work for you.

Why is my check not depositing chase?

Chase mobile check depositing is not working for you because you have not endorsed the check, servers of Chase are having issues, the amount or other details do not match, blurry check images, your deposit limit has been reached, or there is a technical issue.

  • You haven’t endorsed the check
  • Deposit limit reached
  • Servers of Chase are having issues
  • Chase Banking technical issue
  • Issues with Uploads
  • Incorrect details
  • Amounts Don’t Match
  • No Payee Indicated

Well, whatever be the case, below we have provided all the possible fixes to solve the Chase mobile check deposit not working issue.

Chase logo

How to Fix Chase Mobile Deposit Not Working

1. Check your internet connection

If you are having issues while depositing your check via the Chase mobile banking app, your internet connection could be the culprit.

You can run a speed test to make sure that your internet isn’t the problem that is affecting the loading of the Facebook app.

To run a speed test, you can use any online service or app such as fast.com or speed test by Ookla.

Switch your internet:

If you are connected to Wi-Fi, you can try using via your mobile data.

If you are already using your mobile data, you can try connecting to any Wi-Fi.

While connecting to any public Wi-Fi, make sure that it is safe and avoid connecting to any open Wi-Fi for security reasons.

If your internet is fine, you can proceed further to the other methods listed below to fix Chase quick deposit not working issue.

2. Check Chase servers

Moving forward another reason why Chase quick deposit is not working for you could be that the servers of Chase are having issues.
It’s generally a good idea to know whether the issue lies on the customer side or on the server side.
If the issue is lie on the server end, you won’t be able to do much apart from contacting the support channels.
With that said, there are a couple of online services that helps you to check the server status of Chase for free.
We would recommend you to visit the downdetector page for Chase. Here you can see the number of reports and users comments; if the reports have a significant number, it clearly indicates that servers of Chase are having issues.
Chase servers down

If the servers are having, you would like to use Chase mobile check deposit after some time.

Similarly, you can use other online server status services to check the server status of Chase.

If the server of Chase are working fine, the issue might be from your side. So, follow the other methods listed below.

3. Update Chase mobile banking app

Another reason why Chase mobile banking app is not working could be that you are not using the latest build of the app.

Chase mobile banking app is updated regularly to fix certain bugs and issues housed inside the app in the previous build.

Using the latest version of the app will ensure there aren’t any underlying bugs hindering the performance of the Chase mobile app.

That being said, follow the steps below to update Chase mobile app to the latest build.

  • Open Play store or App store on Android or iOS device, respectively.
  • Search Chase.
  • Open the Chase App page.
  • Hit the update button, if available.

Once you update the app, remove it from the recent apps and then try using it.

4. Enter Correct Details

As you already know, Chase asks the user to enter details during the check depositing. And if you want your check deposit to succeed, you must make sure that the details you are submitting are correct.

Ensure your account number and routing number are correct and match your check.

So, check the details twice before the final submission.

5. You haven’t endorsed the check

Another common reason your Chase mobile check depositing is not working or your check is getting declined is that you haven’t endorsed the check (signed the check).

Yes, it is necessary to sign the check while submitting it via the Chase quick deposit feature.

6. Amounts Don’t Match

Ensure that you type the correct deposit amount into the app before taking a picture of the check.

If these amounts do not match, the check will not be verified, so you will not be able to deposit the check.

7. Rescan & Reupload Images

Another most common reason why most people have issues while depositing their checks via Chase mobile banking app is that they do not capture the images of check properly and clearly.

Chase asks the users to upload images of the scanned images of the check from both the front and back sides. This is required for the verification procedure.

But, blurred images are rejected right away. So, make sure to capture clear photos. All the details must be visible clearly.

Also, make sure to capture the full image of the check and do not cut any corner of the check while capturing its image.

Moreover, note that your shadow isn’t falling on the check.

In a nutshell:

  • Clear your smartphone’s camera lens before capturing an image.
  • Capture the image of check in a bright light condition.
  • Do not upload a blurry image.
  • Do not cut the corners of check.
  • Make sure your shadow doesn’t fall on the check.

8. Make sure you haven’t reached Deposit limit

Yes, there is a limit to the amount of check you can deposit through the Chase quick deposit feature.

If you have reached the deposit limit, your check will not be submitted, and you will have issues.

Below is the Chase mobile check deposit limit:

  • $10,000 daily and $25,000 in a rolling 30-day period using the Chase Mobile app.
  • $250,000 daily and $500,000 in a rolling 30-day period if you have a check scanner.

9. Clear Chase mobile bank app cache

Cache is a temporary memory that our devices store for the apps we use.

This cache memory stored on our devices helps to load the apps faster and make them efficient.

However, this cache can become large with time, and instead of providing benefits, it can cause issues. The temporary stored data and file can interfere with the new files being loaded and thus can cause issues to certain functionalities of the apps.

That being said, you can follow the steps below to clear the Chase mobile app cache:

  1. Head over to the settings of your smartphone
  2. Go to ‘Apps’ or Applications
  3.  Search for Chase.
  4. Tap on ‘Data and Storage’
  5.  Tap ‘Clear cache.’

Note: These setting will differ slightly from device to device.

10. Contact Chase Support

Lastly, if you have performed all the methods listed above in this post, and still Chase mobile check deposit is not working, then the last option that remains is to contact Chase support.

Contact them and explain the exact issue you are having; they should be able to help you out.


To contact Chase support, you can use any of the following methods:

Final words:

Chase is one of the largest American banks that offers a robust menu of features, services, and products. It has over 4,700 branches and 16,000 ATMs.

It offers auto loans, mortgages, the widest selection of credit cards. Its website and mobile banking app offer all the features that any online-only bank may feature.

You can use the Chase mobile check deposit feature to deposit your check with your smartphone from anywhere, without visiting the bank’s branch or an ATM.

However, sometimes the Chase quick check deposit feature may not work as intended, as detailed above in the post. But, there are a few things you can always try out on your own to fix the problem or at least make sure it doesn’t lie on your end.

So, that’s all for now, folks. After going through this post, we hope you were able to know why Chase’s mobile deposit was not working for you and what you can do to fix it.

Further Reading:

[6 Ways to Fix] Chase mobile app not compatible with device

Chase locked my account to protect it from suspicious activity

[Fixed] Chase App Features Temporarily Limited