Bank of America‘s mobile app provides convenient access to users’ financial accounts, including credit card information, even while users are away from their computers.
Whether you’re a first-time customer or have been banking with Bank of America for years, you may sometimes have problems logging in.
Why can’t I log into my Bank of America app?
Short Answer: There are several reasons why you may be unable to log in to your Bank of America app, including the use of incorrect credentials, an out-of-date app, a poor internet connection, or a corrupt cache.
Why can’t I access my Bank of America account online?
You can’t access Bank of America account online because your internet connection is unreliable; your browser is too old; your browser extensions are causing problems, or your Bank of America account has been locked. This might also happen if you enter invalid credentials or if the service is offline.
How to fix can’t log in to Bank of America
Method 1: Hold off until the server is up and running
There’s a good chance you can’t access your Bank of America account right now since the service is down. The Bank of America team is aware of the problem and is working to resolve it; if this is the case, please be patient and wait a little time before attempting to log in again.
While waiting for the server to come back up, you may monitor its current status through third-party apps like Downdetector.
Method 2: Verify Your Credentials
Make sure you’re logging in with the proper credentials. Verify that you haven’t confused any of your bank logins. The issue is frequently as easy to fix as a misplaced or mistyped letter or character, but it doesn’t make it any less annoying when it is.
If you have tried to log in with incorrect credentials continuously due to forgetting or losing your password or username, you will be locked out of your account. Remember to try again after changing your login information.
Method 3: Examine your internet connection
A fast internet connection is preferable, but a solid connection will do. Logging into the Bank of America app may be difficult depending on the speed of your mobile connection or the wifi network.
Thus, it is important that you examine the efficiency of your web connection. You should toggle the data connection on your mobile device, or if you are using wifi, you should reboot the router. If you’re having trouble with your WiFi connection, you may always use your mobile data instead.
Method 4: Upgrade the application or browser
Making ensuring your browser is up-to-date is a must. Updates often include bug fixes, improved performance, and security additions that are all worth the download. It’s also possible that this might solve any login or browser-related difficulties you’ve been experiencing.
In a similar vein, if you use the Bank of America app, you should make sure it is up-to-date to prevent this problem.
Method 5: Turn Off All Browser Add-Ons
A bank’s login systems may become inaccessible if you use certain browser add-ons, such as an ad blocker or a password manager. They could unintentionally obscure a required field, or worse, interrupt the connection and throw an error.
You might try disabling any add-ons you have installed on your browser to see if that helps. In such cases, you may try turning them on one by one until you find the problematic feature. Once installed, the extension should be kept up-to-date or deactivated until a fix is released.
Chrome’s extension management may be accessed via chrome:/extensions/. To access add-ons in Firefox, type about:addons into the address bar.
Method 6: Delete the app and browser cache
Using the built-in options, clearing your browser’s history is a breeze:
- Step 1: Access Chrome’s menu
The Chrome menu may be accessed by clicking the three dots in the top right corner.
- Step 2: Choose More Tools.
- Step 3: Choose Clear browsing data.
- Step 4: Choose Clear data
Choose Clear data after checking the boxes next to Cached images and files, and Cookies and other site data.
Getting to the Clear Cache option inside the Bank of America app requires navigating to the Settings menu on your mobile device, clicking the Apps tab, and then clicking on Bank of America.
Method 7: Reset browser settings
Google Chrome:
- Step 1: Navigate to the menu and choose Settings.
- Step 2: Locate the Reset and clean up option under the Advanced menu.
- Step 3: Select Restore settings to their original defaults.
- Step 4: Select Reset settings.
Mozilla Firefox:
- Step 1: Select Help from the main menu.
- Step 2: Choose Troubleshooting Information.
- Step 3: Select Refresh Firefox.
- Step 4: To confirm, click Refresh Firefox once more.
- Step 5: Finally, click Finish.
Microsoft Edge:
- Step 1: Navigate to the menu and choose Settings.
- Step 2: Select the button labeled “Reset settings.”
- Step 3: Select Restore settings to their default values.
- Step 4: Choose Reset.
Method 8: Make sure JavaScript is enabled in your browser
Google Chrome:
- Step 1: Navigate to the menu and choose Settings.
- Step 2: Select Privacy and security, followed by Site Settings.
- Step 3: Slide down to Content and choose JavaScript.
- Step 4: The Allowed (recommended) option should be activated.
Mozilla Firefox:
- Step 1: Navigate to the address bar, input about:config, and press Enter.
- Step 2: Tap on Accept the Risk and Continue.
- Step 3: Enter javascript in the search box.
- Step 4: Verify that javascript.enabled is set to true; else, use the Toggle button to change its value.
Microsoft Edge:
- Step 1: Navigate to the menu and choose Settings.
- Step 2: Choose Cookies and Site Permissions.
- Step 3: Slide down to All permissions and choose JavaScript.
- Step 4: The Allowed (recommended) option should be activated.
FAQs
1. Why can’t I get on the Bank of America website?
Due to incorrectly adjusted settings or geoblocking, certain users may have trouble accessing the site, or they may be unable to access it at all. We recommend troubleshooting by double-checking your internet connection, restarting your browsers, and/or connecting over a virtual private network.
Final Words
If you’ve tried everything, and you still can’t access your account, it’s either the bank’s problem or your account has been locked.
Contact the bank, explain the situation, and then implement the measures they recommend.
Further Reading:
Why Does Bank Of America Hold Checks?
Why Is Your Bank Of America Card Declined Even If You Have Money In It
How To Find Account Number On Bank Of America App
Why Is My Bank Of America Account Locked
Having earned a Bachelor’s degree in Commerce from Ravenshaw University, with a background in Accounting and Finance, Akshita Pattanayak contributes to UniTopTen by writing clear and concise articles based on Finance-Tech. With more than a hundred fin-tech related articles, she hopes to educate people about how banking and payment apps function.
