Are you trying to log in to your Instagram account and getting an error ‘Help us confirm that you own this account, You’ll need to verify your identity to confirm you own this account.
Or, ‘confirm your info on the app confirm your information using the Instagram app to try to get back to your account’.
In this post, we will be explaining why Instagram is not allowing you to log in to your account and asking you to confirm your info on the app. We have also provided a few ways to fix this problem.
In case Instagram has disabled your account, you can also check our guide to get back your disabled Instagram account back.
You are not alone who gets the ‘Help us confirm you own this account’ problem on Instagram, people often tweet and complain that they are not able to log in to their IG account.
Below are a few tweets by netizens:
Hi @instagram @Meta actually I’ve been trying to log in my IG account and I’m getting a "help us confirm you own this account" continuous loop with a page addressed to nowhere! I’ve tried EVERYTHING there’s no solution till now. Please help!
— Leticiana (@thomazinilet) January 9, 2022
I can’t log into my own Instagram account !!!!!!!
Plz help me !!!!!!!!!!!!!!!!!
Whenever I login, a message pop up that says “Help Us Confirm You Own This Account”.
I’ve tried everything on your help center. None of them works.
Plz fix this
@instagram Hey Instagram! I am caught in the “Help us confirm you own this account” loop. I reset my password, provided a pic like requested, and used recovery codes but always end up back on that page. Any help? Or is that account lost?
— al bueno (@splash_ketchum) January 27, 2021
Why does Instagram ‘Help us confirm you own this account’ appear
Short answer: Instagram ‘help us confirm you own this account’ appears – when you try to log in to the account from a different device, when you log in with the same account on multiple devices, or when you log in after a very long time or Instagram found security issues in account accessibility.
This problem gets resolved quickly by entering the security code Instagram sends to your registered number.
However, in some cases, users don’t receive the code or don’t have the access to the number they have registered on Instagram.
In this case, you can follow the ways we have mentioned below to log in to your account.
How to Fix Instagram ‘Help us confirm you own this account’
You might have seen the ‘Get Help Logging In’ button when you counter the ‘Help us confirm that you own this account’ error on Instagram. Well, you can’t expect much help as Instagram bombards FAQs articles on your screen. None of the articles there will help you log in to your account. So, what to do now?
Thankfully, there are a few ways and tricks to log in to your account.
Below, we have explained all these options in detail. Hope any one of the following methods will work for you, and you will regain your Instagram account quickly.
#1. Reset your password
The first method to fix the error ‘Help us verify your account’ on Instagram is to reset your password.
Follow the steps below to reset your Instagram password in this condition.
- Step 1: Open https://www.instagram.com in your browser, either on your computer or on your smartphone.
- Step 2: Now, click on ‘Forget password’
- Step 3: Here, enter the username of the account for which you want to reset the password and click ‘Send Login Link’
- Step 4: Now, check your email and open the mail by Instagram and click on “Reset Password”.
- Step 5: Enter a new password, confirm, and don’t do anything on Instagram.
- Step 6: Now, you should receive another mail from Instagram with the subject “Your Instagram password has been changed”
- Step 7: Open the mail and click on the link ‘secure your account here‘
- Step 8: After clicking on the link, You will be redirected to a page asking to confirm your current data, if all looks fine, click to continue. Finally, you’ll be logged into your account again!
So, that’s all. Now, you should be able to log in to your account.
#2. Try contacting Instagram with the “My account was hacked” option
If the first method doesn’t work for you, try contacting Instagram via the “My account was hacked” form.
Here, the response time of Instagram is very quick. You will be asked a few questions about your activity, and you receive an email to restore your account.
You can visit the ‘My account was hacked’ page by clicking on the link below.
Visit Now: ‘My Account Was Hacked’ – Instagram.
#3. Manually submit Instagram forms to get your account back
In case nothing is working for you, and you are not able to log in to your account, you can fill out and submit all the forms mentioned below to contact Instagram support.
Try to fill and submit these forms multiple times, and hopefully, you will be contacted by the Instagram team, and finally, you will be able to log in to your account.
Other forms you can use:
- Appeal if you feel your account has been deactivated by mistake.
- Appeal for accounts have been disabled due to repeat intellectual property violations.
- Appeal if account was deactivated for not following Instagram’s Community Guidelines.
#4. Try to log in with your Facebook account
As you may know, Instagram is owned and operated by Facebook or its parent company meta.
So, If your Instagram account is linked with your Facebook account, you can try to log in to your account via Facebook.
- To log in to your Instagram account via Facebook, follow the steps below:
- Open “Instagram” on your phone.
- Select “Log In With Facebook.”
If you have already logged in to your Facebook, you will be able to directly log in to the Instagram account. Otherwise, you will get a prompt to first log in to the Facebook account.
#5. Log in with a familiar device
The error ‘help us confirm this account’ occurs many times if you are trying a log in to your Instagram from a new device.
If the device is completely new, and you are logging in to your Instagram account for the first time, its bot might think that you are not the real owner of the account and someone is trying to log in to your account.
So, if you can’t log in to your account and continuously getting the error ‘help us confirm you own this account sorry there was a problem’, try to log in from a familiar device. A device that you used in past to use your Instagram account.
#6. Disable your VPN and try
If you are using a VPN, it could also cause issues while you are trying to log in to your Instagram.
A VPN (Virtual Private Network) hides your identity and disguises your location.
So, when you log in to your account, it’s a matter of suspect for Instagram security systems and bots.
If you are stuck in the loop of the error ‘help us confirm you own this account,’ it might be just because of the VPN.
So, disable your VPN and try to log in. You might get success this time.
Q1: What to do when Instagram says help us confirm you own this account?
Answer: In this case, you can try to reset your password, or try contacting Instagram with the “My account was hacked” option and other forms.
Q2: Why is Instagram making me confirm my account?
Answer: Instagram wants the content you see on its platform to be authentic and to come from real people, not bots or others trying to mislead you. So, it wants to confirm who’s behind an account when it sees a pattern of potential inauthentic behavior. By prompting the people behind accounts to confirm their information, Instagram better understands when accounts are attempting to mislead their followers, hold them accountable, and keep the community safe.
Final Words: Help us confirm that you own this account on Instagram.
Instagram sometimes asks you to confirm your account before you can log in to your account. This is done to preserve the security of your account. But it can become annoying for genuine users trying to log in to their accounts.
As we have mentioned in the post, this problem occurs when you try to sign in to your IG account from a new device or when you sign in to an account on multiple devices, or when you log in after a long time.
However, following the ways mentioned in the post, you should be able to log in to your account easily and quickly.
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Ankit Kumar is an Engineer by profession and a blogger by passion. Over the last several years, he has written tons of articles, solving queries on Quora. He also has years of experience in investing in Cryptocurrencies, Funds, and Stocks.