Can you Cancel StubHub Tickets

If you purchased tickets on StubHub and something comes up that prevents you from attending the event, you may be wondering if you can cancel the tickets. This is a common concern for people who use StubHub. And if you’re the seller, you may be wondering whether you can remove your listing from StubHub.

You need not worry, however. Whether you are a buyer or seller, this article is here to help you understand how things work when it comes to cancelling tickets on StubHub. So, let’s get started!

Can you cancel StubHub tickets?

Short Answer: When you purchase tickets from StubHub, there is no way for you to cancel them. However, if you wish to cancel StubHub tickets listed for sale, you may do so simply through the My Tickets section.

StubHub logo

As a Buyer:

To purchase tickets, just choose the desired event and click the “Buy now” option. After doing so and finishing the checkout procedure, your purchase is officially verified. Your order has been processed and is now final; you cannot cancel it via StubHub.

This rule is in place because StubHub is a middleman that facilitates the sale and purchase of tickets. At the end of a successful transaction, the buyer gets access to the tickets and the seller receives payment.

Nevertheless, should you see yourself in a position where you either cannot utilize or no longer need the tickets you bought, StubHub suggests that you consider reselling them.

If you’d want to resell your StubHub tickets, you may do so by listing them on the marketplace again. By doing so, you’ll be able to share the experience with someone else while perhaps recovering a portion or the entirety of what you originally invested.

As a Seller:

As a vendor, you may cancel tickets as long as they haven’t already been sold. But once a ticket is sold, the transaction is final and cannot be canceled. The purchaser now has what is effectively a guaranteed order. If you are a seller and are experiencing difficulties that will prohibit you from completing an order, please contact StubHub as soon as possible.

Should you happen to possess spare tickets, you may offer them up as replacements. Your ability to avoid certain fines depends on whether or not these substitute tickets are accepted.

In case your proposed replacement tickets are not approved or if you cannot complete the order, StubHub maintains the right to deduct from you the entire amount of your original selling price or the whole expenses they incur to handle the failed sale.

StubHub may incur extra costs in order to fulfill your order, and you will be held responsible for paying those costs. In case you are wondering whether you may be able to avoid the cancellation fee, you can check out this article – Can you avoid StubHub cancellation fee?

How to cancel StubHub tickets

As mentioned above, StubHub does not allow buyers to cancel tickets; however, sellers may follow the steps outlined below to remove their listings from the site.

  • Step 1: Start by logging into your StubHub account.
  • Step 2: Navigate to “My tickets” after you’ve checked in.
  • Step 3: Look for the Sales option and select it

There may be a tab or option titled “Sales” under the “My tickets” section. If you’re using the StubHub app, you can get here by accessing the drop-down menu. Information regarding the tickets you’re selling may be found here.

  • Step 4: Locate the specific listing and click on See actions

Locate the sale for which you want to remove the listing under the “Sales” tab. These are the tickets that you are offering to the public for purchase.

Once you’ve found the sale, there should be a ‘See actions’ option next to it. To proceed, choose this option.

  • Step 5: Next, choose the ‘Make changes’ option and follow the on-screen prompts.

Choose “Make changes” from the list of available options. Using this feature, you may make changes to or cancel the ticket listing entirely. When you click “Make changes,” you’ll most likely be given more instructions and choices. To complete the cancellation process, just follow these instructions.


1. Can you get tickets refunded on StubHub?

Given that StubHub functions as a platform for fans to purchase and sell tickets, the policy generally does not allow for returns. In cases where you’ve purchased an excess number of tickets, the suggestion is to consider reselling them through StubHub, enabling another individual to enjoy the event opportunity.

Final Words

Now that you have gone through the common issues and queries that both buyers and sellers have about ticket cancellations, you now have the knowledge to proceed as you see fit.

Buyers should keep in mind that once tickets have been purchased, they cannot be canceled and are non-refundable. However, if you can’t make it to the event, reselling your tickets is a fantastic opportunity to let someone else enjoy the experience and even recover your money.

If you’re a seller, you now know what to do in order to cancel a listing. Keeping in touch with StubHub and being open to other ticketing options might be useful in tricky situations.