DoorDash Background Check not Working: What to do now

Need help understanding why your DoorDash background check failed?

Need to know why DoorDash suspended your background check?

Curious about the red flags that may cause you to fail the DoorDash background check?

You may stop your search right here; we have all the information you need. You’ll need to read on to the end of the article to find them.

When you apply to drive for DoorDash, you’ll go through a screening procedure that includes a background check to see whether any red flags about your criminal past or driving background come up.

Why won’t my DoorDash background check work?

Short Answer: Your DoorDash background check won’t work if DoorDash’s servers are down, your internet connection is poor, you are banned, or the background check is not yet finished.

Image Source: DoorDash

1. Technical difficulties with the server

Infuriatingly often, Doordash has problems with its servers. Several customers have voiced similar concerns. It’s possible that the server is down for maintenance or because of high traffic. Despite the situation, having patience is always the better option. It may take some time for the DoorDash technical team to identify the cause of the problem and implement a solution.

2. Glitch in the app

There have been several reports of users experiencing various bugs when interacting with the app. In addition, they have cited this as the rationale for the background check taking so long to complete.

3. Poor internet

Having a slow internet connection could lead to the DoorDash background check status not loading in the first place. Making sure that you have a good, stable internet connection will help you avoid this issue.

4. Blacklisted

There’s also the potential that DoorDash has put you on their Dasher exclusion list. You may have been banned by doordash if this isn’t your only time enrolling and you’ve previously had a request refused. Only in extreme circumstances when the record clearly fails to meet its standards and requirements does this occur.

5. Incomplete Check

DoorDash asserts that to correctly execute a background check, it takes at least five to seven business days. On the other hand, customers have said that the approval process has taken well over ten days, and even additional time is occasionally required.

Yet this should be considered, since doing thorough checks on many people in a short period is a difficult undertaking. So, there is a good likelihood that there aren’t any problems that have to be fixed; instead, some patience is necessary.

Fix: DoorDash background check not working

Method 1: Wait for the server to be restored

If the server is down or you are having trouble downloading, there is nothing you can do except wait for it to be resolved. But, if you encounter any major problems or bugs, you can always get in touch with DoorDash and they’ll get it fixed ASAP.

As previously stated, the server might be down due to unexpectedly large use or routine maintenance. For the time being, you may not be allowed to monitor the progress of your background check.

To tide you over for a while, you may use a third-party application like Downdetector to monitor the server’s uptime. A sudden increase in the graph reflects current problems with the service.

Method 2: Examine your internet connection

Verify that your web connection is steady and not too sluggish. Whenever a background check fails to complete, a poor internet connection could be the reason. You could try resetting the router or connecting an ethernet cable to improve the stability.

Method 3: Clear your cache.

A software glitch might cause DoorDash to malfunction sometimes. One possible solution is clearing the DoorDash app’s cache.

  • Step 1: Go to Settings and choose Apps.
  • Step 2: Before choosing DoorDash, select See all apps.
  • Step 3: Choose Storage and cache.
  • Step 4: Choose the option Clear cache.

Clearing the cache will ensure that the DoorDash background check process does not get stuck due to a glitch or bug in the app.

Method 4: Upgrade the app as well as your phone

You must have the most current version of the DoorDash app to access all of its features without any problems. To get the most recent version of the software, just visit the App Store, or the Play Store, look for it, and update it.

However, if your phone isn’t up-to-date, you may have issues with the app while checking the status of the background check. As such, you should also ensure that your phone is running the most recent software. Make sure your phone and app are up-to-date so that you do not face any issues during the background check application process.

Method 5: Give correct information

Since the DoorDash application relies on the information you submit to verify your identity, any discrepancies between the information you gave and your real identity might add extra time to the background check process. As such, double-check that the information you’ve given them is authentic and correct.

Method 6: Talk to an agent from customer service

If you have tried the following alternatives and are still having trouble with your background check, please contact DoorDash’s support team as soon as possible so they can help you. By contacting 855-431-0459 or browsing the website’s Help Center, you may get in touch with Doordash’s friendly Support team.

Why is my DoorDash background check suspended?

If an applicant submits an incorrect Social Security number (SSN), DoorDash will temporarily suspend the background check process.

All of the documentation you upload to your DoorDash application has to be legitimate. The Social Security number is among these. A person’s Social Security number (SSN) is required to be granted access to their whole data set. As soon as you send it in, the unbiased third-party Checkr receives it and does a fast check to verify its legitimacy.

Your application for a job with Doordash would be denied if you used a stolen or fictitious Social Security number. You will also be placed in the “suspended” category in Checkr’s background check system.

DoorDash background check disqualifications

Here are some of the reasons that could get you disqualified from the DoorDash app after a background check:

1. Criminal history

You certainly won’t pass DoorDash’s background check if you’ve been convicted of a criminal offense or a violation of similar gravity, or if you have been a participant or accomplice in a violent felony such as abduction, child exploitation, physical assault, or car theft.

In addition, holding a history of sexual assault is a major red flag, and most organizations, along with DoorDash, would reject your application in this case.

To determine whether or not you have committed serious crimes in the past, the screening process will consult both local and national criminal databases. Checkr also does a check with the National Sex Offender Registry.

2. Reporting error

Checkr may have lost some information or made a mistake when doing your background check, however, this is unlikely.

This means your background check will be declined. You may contact Checkr at [email protected] if you believe that the analysis you received is inaccurate or does not match your original submission.

3. Driving violations

The likelihood of your application being rejected by DoorDash increases if you have a history of traffic offenses such as speeding, fleeing the accident scene, driving while intoxicated, skipping a red light, failing to stop at a stop sign, driving while intoxicated by drugs, being involved in an accident, not having automobile insurance, etc.

4. DUI accusation

Drunk driving, often known as driving under the influence (DUI), is illegal in every single one of the United States jurisdictions. Driving under the influence (DUI) accusation might indicate that the driver was intoxicated by drugs or alcohol while riding a vehicle. You may kiss your chances of being hired by DoorDash goodbye if you have a DUI on your record.

Yet, a DUI conviction may be expunged from a person’s record if they meet certain requirements. Once you’ve had your DUI expunged, it will no longer appear in public records.

5. Legal age requirement not met

DoorDash will not accept your background check if you are under the age of 18. To be eligible for a position with Doordash, you must be at least 18 years old. You must also be old enough to legally ride a motor vehicle in your nation or state.


1. How Can I Clear my Background Check?

A clean driving record and criminal background will get you through the check the quickest.

Some examples of red flags include having more than three traffic tickets or being convicted of a crime, sexual crimes, driving under the influence convictions, and drug and alcohol issues. When these things don’t bother you, you shouldn’t have much problem being accepted by DoorDash.

2. Can I do DoorDash Without a License?

Sure, go for it! In certain areas, you may deliver food for DoorDash while riding a bike or strolling.

Final Words

We hope that the walkthrough of the Doordash Background Check was able to help you learn all there is to know about it. You’ll breeze through the screenings and know exactly what to do to prevent being kicked out.