10 Ways to Fix: Chase DashPass not Working

DoorDash has a membership option called DashPass. Endless access to free deliveries and low flat-rate fees are only the beginning of what DashPass has to offer.

There are several advantages to using DashPass. You will no longer get the advantages if it stops working for some reason. Also, if you’re one of the customers who has run across this problem, don’t worry; we’ve got you covered. If you want to know the answers, however, you’ll have to read on until the very end.

Why is DashPass not working

Short Answer: Server or network problems, out-of-date software, the end of the subscription month, a declined Chase credit card, or an incompatible payment method may all prevent you from using DashPass.


1. Difficulties with servers

As reliable as DoorDash is, there is always a possibility that a major service outage is stopping you from placing orders, even if the majority of the time it will be online and processing them. Given how often the DoorDash server goes down, your inability to use DashPass may be due to this.

2. Internet connection issues

There’s also the possibility that this is related to how shaky your wifi connection is. If you try to use DashPass and your internet connection is sluggish or unreliable, you will be unable to do so.

3. App not updated

DoorDash users who neglect to update the app regularly may run into complications while attempting to utilize DashPass. Maintaining a smooth experience when using an app requires downloading the latest version.

4. Subscription period has ended

To enjoy the perks of DashPass, you must pay for your purchase with a Chase credit or debit card. You will not be able to utilize the DashPass perk when your subscription period has expired.

5. Chase card not eligible

You must use an appropriate Chase credit card as your primary form of payment to qualify for Chase DashPass perks. Chase DashPass won’t function with an ineligible card.

6. Ineligible payment method

You are welcome to use whatever payment method you choose, but to get DashPass perks, a Chase credit card must be selected as the default payment method. Furthermore, the free trial does not apply to purchases made using a third-party wallet, such as Apple Pay or Google Pay.

Fix: Chase DashPass not working



Method 1: Hold off until the server is back up.

The server may be now unavailable as a result of routine maintenance or heavy use. Unfortunately, there is little you can do while the server is down. Additionally, while waiting for the server to be restored, you may utilize third-party services like Downdetector to check on its availability.

Method 2: Check the internet connection

If your internet connection is inconsistent or slow, you will not be able to take advantage of the Chase DashPass deals. Ensure that you can access DashPass and have a reliable internet connection. If that doesn’t work, you may always try resetting the router and connecting through an ethernet cable to see if it helps.

Method 3: Use Chase cards that are eligible.

To get DashPass benefits, you must pay for your DoorDash order using a Chase credit card that is qualified for the service. Double-check your DoorDash wallet to ensure you’ve added your Chase credit card.

Changing your payment details in the DoorDash app may be necessary. You should be able to use DashPass after saving your card information.

Method 4: Confirm that you are using the correct Chase card.

The Chase credit cards that are eligible for the DashPass service have different perks. For this reason, the DashPass perk will not function if you attempt to redeem a basic offer that is not associated with the card. One cardholder per Chase Freedom or Chase Slate credit card will be eligible for DashPass benefits.

However, up to seven authorized users may make redemptions for services for Chase Sapphire Reserve and J.P. Morgan Reserve cardholders that are registered in DashPass.

If you want to take advantage of the special perks that come with your Chase credit card and the DashPass membership, you must confirm the subscription and pay for your purchase using the Chase credit card.

Method 5: Verify Order Eligibility

You may find participating restaurants in your area indicated by a green DashPass icon on the DoorDash app or website. DashPass perks will not be applied to your purchase if the cart total is less than the required minimum. Double-check that the card you used to register for DashPass is the same card you want to use for payment.

Method 6: Cancel your current DashPass and re-enroll.

Using a mobile device:
  • Step 1: Navigate to the Account page on your DoorDash app.
  • Step 2: Select Manage DashPass.
  • Step 3: Select the End Subscription option.

Since your subscription has been canceled, you will need to re-enroll in DashPass.

Using the web:
  • Step 1: Log in to your DoorDash account using a web browser.
  • Step 2: Select the menu icon in the upper left corner.
  • Step 3: Pick the Manage DashPass.
  • Step 4: Select the End Subscription option.

Reactivate your Chase DashPass after canceling your current membership. If you want to learn how to enable DashPass Chase, read the next part of this guide.

Method 7: Update your DoorDash app

To use DashPass features, you’ll need the most recent version of the DoorDash app. Keeping your DoorDash app up-to-date will guarantee you access to the most recent discounts and ensure that it functions well when you use them.

Method 8: Log out and then log back in

If you are having trouble using Chase DashPass, you may also try this. You can easily sign back into the DoorDash app with your existing credentials after signing out, closing and unloading the app from the background, then reopening the app and signing back in.

Method 9: Remove and add your Chase card again

Via mobile: 
  • Step 1: Open the DoorDash app and choose the Account tab.
  • Step 2: Select Payment Cards.
  • Step 3: Enter your Chase credit card details by clicking Add Card.

Validate that the given zip code is the same as the billing zip code for the payment card.

  • Step 4: Once you’ve saved, make this card your default payment method.
  • Step 5: Slide your previous credit card to the left.

Swiping left on the unwanted credit card will erase it.

Via web: 
  • Step 1: Log in to your DoorDash account through a web browser.
  • Step 2: Select the menu button in the upper left corner.
  • Step 3: Navigate to Account.
  • Step 4: Navigate to Payment Cards.
  • Step 5: Provide your Chase credit card details by clicking Add Card.

Validate that the given zip code is the same as the billing zip code for the payment card.

  • Step 6: Make this card your standard form of payment after saving.
  • Step 7: Get rid of the old credit card.

An X will appear to the right of the relevant credit card; click this to remove the card.

Method 10: Uninstall the app and reinstall it

If none of those solutions work, try uninstalling the app, restarting your phone, reinstalling the app, and then launching it. If you have tried all of the other methods and none of them have worked, you may try your luck with this one.

How to activate DashPass Chase

To take advantage of the free DashPass membership offer, existing cardholders of one of the qualifying Chase cards must make their credit card the default payment method in the DoorDash app.

1. Use a Chase card that qualifies.

Via mobile: 
  • Step 1: Go to the Account tab.
  • Step 2: Select Payment Cards.
  • Step 3: Click the Add a Card button.
  • Step 4: Submit your credit card information.
  • Step 5: Verify that the card has a checkmark next to it.

If it’s not already the default, click on the card to make it so.

Via web:
  • Step 1: In the Payment tab of the Account screen, select Add Card.
  • Step 2: Add your credit card information.
  • Step 3: Verify that the card reads “Default”.

If it isn’t already your default, you may make it so by clicking on the card.

2. Download the DoorDash app and sign up for DashPass.

Via mobile: 
  • Step 1: Select the Account tab.
  • Step 2: Select Get $0 Delivery Fees with DashPass.
  • Step 3: Click the Activate DashPass button.
Via web:

There is currently no way to activate DashPass via the website. Follow the aforementioned steps to accomplish this on the DoorDash app.

3. Verify your participation in Chase DashPass.

Via mobile:
  • Step 1: Navigate to Account.
  • Step 2: Click the Manage DashPass button.
Via web:
  • Step 1: From the upper left corner, choose the 3-horizontal-lines symbol.
  • Step 2: Select Manage DashPass.

Please take note that if you do not have the “Manage DashPass” option, you are not registered.


1. What is the difference between DoorDash and DashPass?

DoorDash is a popular delivery service, whereas DashPass is the subscription service of the platform. You don’t need a membership to utilize DoorDash. Aside from the obvious benefit of not having to pay shipping costs, there are additional advantages to the membership that are not well-known.

Final Words

Thanks for reading, and we hope you found the content here useful. With that said, a DashPass membership may help you avoid a significant amount of money on delivery fees.